Customers & Services Books

Positive word of mouth is heavily influenced by customer satisfaction. This can be fundamental to organisations successfully maintaining and acquiring customers. We offer an extensive range of books that provide ways to enhance customer satisfaction and the levels of service within a business.

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£12.99 Further info on Five Star Service

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Five Star Service

How to deliver exceptional customer service
2nd Edition

Michael Heppell

Paperback, May 2010
ISBN13: 9780273734383
ISBN10: 0273734385

£12.99 Further info on Brilliant Customer Service

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Brilliant Customer Service

Debra Stevens

Paperback, Oct 2010
ISBN13: 9780273738077
ISBN10: 0273738070

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back time an...

£22.99 Further info on Africa Rising

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Africa Rising

How 900 Million African Consumers Offer More Than You Think

Vijay Mahajan

Hardback, Oct 2008
ISBN13: 9780132339421
ISBN10: 0132339420

With more than 900 million consumers, the continent of Africa is one of the world's fastest growing markets. In Africa Rising, legendary global business consultant Vijay Mahajan reveals this re...

£18.99 Further info on Designful Company, The

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Designful Company, The

How to build a culture of nonstop innovation

Marty Neumeier

Paperback, Dec 2008
ISBN13: 9780321580061
ISBN10: 0321580060

This is the third branding book from Marty Neumeier, bestselling author of ZAG and The Brand Gap. In The Designful Company, Marty explores design and explains how to use design to...

£34.99 Further info on Customer Service

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Customer Service

A Practical Approach: International Edition
6th Edition

Elaine Harris

Paperback, Jan 2012
ISBN13: 9780132974349
ISBN10: 0132974347

For undergraduate courses in Customer Service, Training and Development, and Service Marketing; also as a supplement for a course in Marketing Principles. ...

£52.99 Further info on Customer Relationship Management

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Customer Relationship Management

Ed Peelen

Paperback, May 2005
ISBN13: 9780273681779
ISBN10: 027368177X

Customer Relationship Management examines the entire scope of this subject including strategy, organisation, marketing and information technology. This book blends together theor...