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Post and packaging charges

SPECIAL OFFER
Your order qualifies for FREE standard delivery within the UK

Standard service orders outside the UK are generally delivered by air mail and are not traceable. An express delivery service is available for customers outside the UK and is charged at the rates shown below.

If you have ordered a number of items, any items that are not in stock will be despatched as they become available, at no extra cost to yourself. We will not delay the despach of in-stock items by waiting for an out-of-stock item or a new release to arrive.

Postage and packing charges are made up from a cost per order, plus a cost per item ordered. i.e. if you order two books in a single order, you will be charged for 1 x per order charge + 2 x per item charge. There is no delivery charge for any digital only items in your order.

Delivery costs    
   Standard  Express
   Per Order  Per Item  Per Order  Per Item
 UK  FREE  FREE  -
 Europe 1  £1.99  £0.99  £5.99  £2.49
 Europe 2  £3.49  £1.99  £7.99  £2.49
 Europe 3  £3.99  £1.99  £9.99  £3.49
 North America  £3.49  £2.99  £12.99  £3.49
 Rest of world  £5.49  £2.99  £16.99  £4.49

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Delivery times

Items held in stock will usually be despatched within 48 hours of us receiving your order. Digital only items are dispatched immediately via email and into your MyAccount area.

If you have ordered a number of items, any items that are not in stock will be despatched as they become available, at no extra cost to yourself. We will not delay the despach of in-stock items by waiting for an out-of-stock item or a new release to arrive.

Delivery timescales are given as a guide below.

Delivery times    
   Standard  Express
 UK  2-3 days  -
 Europe  5-8 days  3-4 days
 Rest of world  10-21 days  4-8 days

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Tracking your order online

You can use your username and password to view the status of your order online at any time. Simply click on MyAccount at the top right hand corner of the page and follow the instructions.

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Cancellation and returns

Physical products
If, for any reason, you are not satisfied with your purchase, you may cancel your order. In the case of a book, simply return it to us in its original condition within 28 days from the date of purchase, stating whether you wish to receive a replacement or a full refund. If the return is the result of our error (including faulty or damaged goods), we will also refund the postage (where applicable). Please enclose either a copy of the paper invoice that was sent with your delivery, or a printout of the online receipt you received by email. The package should be securely wrapped and sent to: Pearson Distribution, Returns Department, Central Park, Rugby, Warwickshire, CV23 0WB, United Kingdom.

eBooks
All eBooks are non-returnable. For more information please read the Purchase Terms & Conditions.

MyLabs & Mastering
Please contact us directly within 15 days to receive a replacement or full refund. Call Customer Services on (+44) (0)1279 623626 or e-mail customerservices@PearsonEducationBooks.com.

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Sales restrictions

For some titles listed on our website, we do not have worldwide distribution rights and these will need to be purchased from your local Pearson company. Any orders which we cannot supply will be automatically cancelled, your card will not be charged and you will be notified by email. If you do wish to order one of these titles, please contact Customer Services to find your local distributor or contact your local Pearson office.

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