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Operations and Process Management
 
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Written by best-selling authors in their field, the Fourth Edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations.

Approaching the subject from a managerial perspective, this brand new text provides clear and concise coverage of the nature, principles, and practice of operations and process management.

Guide to case studies xiii ‭ Preface xv ‭ About the authors xix ‭ Acknowledgements xxi ‭ 1 Operations and processes ‭ 1‭ ‭ 2 Operations strategy ‭ 35‭ ‭ 3 Supply network design ‭ 73‭ ‭ 4 Process design 1 – positioning ‭ 115‭ ‭ 5 Process design 2 – analysis ‭ 143‭ ‭ 6 Designing the innovation process ‭ 187‭ ‭ 7 Supply chain management ‭ 221‭ ‭ 8 Capacity management ‭ 255‭ ‭ 9 Inventory management ‭ 289‭ ‭ 10 Resource planning and control ‭ 321‭ ‭ 11 Lean synchronisation ‭ 361‭ ‭ 12 Quality management ‭ 395‭ ‭ 13 Improvement ‭ 435‭ ‭ 14 Risk and resilience ‭ 475‭ ‭ 15 Project management ‭ 507

Features

  • NEW! Over 20 new and updated examples of operations in practice.
  • NEW! Extended concept coverage now including business ecosystems, emotional process mapping, non-routine operational control, and improvement 'ambidexterity'.
  • NEW! Expanded coverage of internal and 'intangible' supply chains, designing 'services capes', sales and operations planning, alpha and beta testing, and knowledge management.
  • NEW! Expanded coverage on the value of complaints, failure recovery, project differentiation, and stakeholder management.
  • Cases and examples, drawn from a wide range of industries, provide an insight into the reality of managing operations and give practical understanding of the material.
  • A diagnostic approach allows effective assessment and improvement of operations and processes.
  • This is the ideal text for students taking any practically-orientated MBA, executive MBA or executive course in Operations and Process Management.