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Managing Business Process Flows: Pearson New International Edition

Managing Business Process Flows: Pearson New International Edition

3rd Edition

Ravi Anupindi, Sunil Chopra, Sudhakar Deshmukh, Jan Van Mieghem, Eitan Zemel

Jul 2013, Paperback, 352 pages
ISBN13: 9781292023113
ISBN10: 1292023112
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For graduate level courses in Operations Management or Business Processes.

A structured, data-driven approach to understanding core operations management concepts.

Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process.

The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter–all of which are illustrated with contemporary examples from practice.

PART I: PROCESS MANAGEMENT AND STRATEGY
Chapter 1: Products, Processes, and Performance

Chapter 3: Process Flow Measures
Chapter 2: Operations Strategy and Management
PART II: PROCESS FLOW METRICS
Chapter 4: Flow-Time Analysis
Chapter 5: Flow Rate and Capacity Analysis
Chapter 6: Inventory Analysis
PART III: PROCESS FLOW VARIABILITY
Chapter 7: Managing Flow Variability: Safety Inventory
Chapter 8: Managing Flow Variability: Safety Capacity
Chapter 9: Managing Flow Variability: Process Control and Capability
PART IV: PROCESS INTEGRATION
Chapter 10: Lean Operations: Process Synchronization and Improvement

For graduate level courses in Operations Management or Business Processes.

A structured, data-driven approach to understanding core operations management concepts.

Anupindi shows how managers can design and manage process structure and process drivers to improve the performance of any business process.

The third edition retains the general process view paradigm while providing a sharper, more streamlined presentation of the development of ideas in each chapter—all of which are illustrated with contemporary examples from practice.

Present the material in an accessible organization: Four Parts. Through each of its four parts, this text guides students from an introduction on process management and strategy to integration, explaining how the concepts work in a business setting.

NEW! Connect theory with practice: Chapter-Opening Vignettes and Real-Life Examples.
The chapter opening-vignettes and real-life examples in this edition have been updated in order to show students how the concepts can be applied in today’s workplace.

NEW! Provide the latest information: Updated Content. The new content in this edition reflects what’s affecting businesses today.