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The Leader's Guide to Managing People

The Leader's Guide to Managing People

How to Use Soft Skills to Get Hard Results

Mike Brent, Fiona Dent

Nov 2013, Paperback, 264 pages
ISBN13: 9780273779452
ISBN10: 0273779451
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'A very valuable resource for busy leaders to dip in and out of as time allows.'
- Dr Mark Pegg, Chief Executive, Leadership Foundation for Higher Education
'Clear and concise with great anecdotes and oozing with experience.'
-Dr K. D. Akabusi, MBE, MA, FPSA, Executive Director, The Akabusi Company

Coaching, motivating, team building and influencing are all essential tools for getting the most out of the people around you. Commonly described as ‘soft skills’, there’s nothing soft about the impact they will have on your business performance.

This book is your toolkit for managing yourself, facilitating team performance and surviving and thriving in times of change.

Step up your management skills now to get the business results you need.

About the authors



Part 1 - YOU

1. Your Reputation

2. Your Career

3. Your Resilience


4. Coaching

5. Influencing

6. Facilitating

7. Team building

8. Motivation

9. Performance management

10. Conflict management

11. Relational intelligence


12. Change

13. Derailment

14. Positive leadership behaviour

... And finally



Mike Brent is a Client and Programme Director at Ashridge. He has worked as a management trainer and consultant with many international companies such as GE, HP, Ericsson, France Telecom, ICI, Volvo and Bang & Olufsen. Fiona Dent is a Director of Executive Education at Ashridge. She has worked with a range of organisations and clients on a national and international basis. Mike and Fiona are authors of the bestselling FT Publishing title, The Leader’s Guide to Influence.