Why Great Leaders Don't Take Yes for an AnswerManaging for Conflict and Consensus
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Harvard Business School's Michael Roberto draws on powerful decision-making case studies from every walk of life, showing how to promote honest, constructive dissent and skepticism; use it to improve decisions; and align organizations behind those decisions. Learn from disasters like the Space Shuttle Columbia and JFK's Bay of Pigs Invasion, from successes like Sid Caesar and Bill Parcells, from George W. Bush's decision-making after 9/11. Roberto complements his compelling case studies with extensive new research on executive decisionmaking. Discover how to test and probe a management team; when 'yes' means 'yes' and when it doesn't; and how to build real consensus that leads to action. Gain important new insights into managing teams, mitigating risk, promoting corporate ethics, and much more.
I. LEADING THE DECISION PROCESS.
1. The Leadership Challenge.
2. Deciding How to Decide.
II. MANAGING CONFLICT.
3. An Absence of Candor.
4. Stimulating the Clash of Ideas.
5. Keeping Conflict Constructive.
III. BUILDING CONSENSUS.
6. The Dynamics of Indecision.
7. Fair and Legitimate Process.
8. Reaching Closure.
IV. A NEW BREED OF TAKE-CHARGE LEADER.
9. Leading with Restraint.
How leaders can get the real truth, build real consensus, and drive real action.
- Leverage the wisdom of your entire organization to make more effective decisions.
- When “yes” doesn’t mean “yes”: discovering and addressing the hidden doubts that can sabotage your success
- Better decision-making processes: lessons from business, the military, mountain climbing, even the White House.
Michael A. Roberto is a faculty member at the Harvard Business School. He teaches courses on general management, managerial decision making, and business strategy. Professor Roberto's research focuses on strategic decision-making processes and senior management teams. Recently, he has studied why catastrophic group or organizational failures happen, such as the Columbia space shuttle accident and the 1996 Mount Everest tragedy.
Professor Roberto's work has been published in the Harvard Business Review, California Management Review, and The Leadership Quarterly.
He has taught in the leadership development programs at a number of organizations including Morgan Stanley, Mars, The Home Depot, Novartis, and The World Bank. He has also consulted with organizations such as Johnson & Johnson, Lockheed Martin, Corporate Executive Board, and The Advisory Board.
Professor Roberto earned an M.B.A. with High Distinction and a doctorate from the Harvard Business School. While pursuing graduate studies at Harvard, he taught the introductory undergraduate course in economic theory, twice winning Harvard's Allyn Young Prize for Teaching in Economics.
He lives in Holliston, Massachusetts with his wife, Kristin, and his two daughters, Grace and Celia.
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