Web 2.0 and Social Networking for the Enterprise

The Hands-On Guide to Thriving with Web 2.0 and Social Networking

• Deepen employee and coworker relationships, improve productivity, strengthen collaboration, and boost creativity
• Embrace, support, and manage social networking so it works for you, not against you
• Best practices and new case studies from IBM® and many of its most innovative portal and social networking sites

This book provides hands-on, start-to-finish guidance for business and IT decision-makers who want to drive value from Web 2.0 and social networking technologies. IBM expert Joey Bernal systematically identifies business functions and innovations these technologies can enhance and presents best-practice patterns for using them in both internal- and external-facing applications. Drawing on the immense experience of IBM and its customers, Bernal addresses both the business and technical issues enterprises must manage to succeed. He offers insights and case studies covering multiple technologies, including AJAX, REST, Atom/RSS, enterprise taxonomies, tagging, folksonomies, portals, mashups, blogs, wikis, and more. He also presents practical guidance for building robust, secure, collaborative applications by using applications and services from multiple sources with powerful tools such as WebSphere® Portal, Lotus® Connections, and IBM Mashup Center.

Foreword xv

Preface xix

Acknowledgments xxi

About the Author xxiii

Chapter 1: Web 2.0 and Social Networking 1

Chapter 2: Portals in the Enterprise 29

Chapter 3: Ajax, Portlets, and Patterns 61

Chapter 4: Social Software for the Enterprise 99

Chapter 5: Team Collaboration and Content Sharing 121

Chapter 6: Mashing up Data and Applications 151

Chapter 7: Enterprise Search Strategies 189

Chapter 8: Web 2.0 Security and Performance 203

Chapter 9: Managing a Changing Social World 227

Chapter 10: IBM Case Studies 251

Index 275

Anthony (Joey) Bernal, Executive IT Specialist with IBM Software Services for Lotus, helps to lead the IBM Software Services for Lotus WebSphere Portal Team and has assisted dozens of clients in addressing complex portal and web application challenges. A frequent speaker on WebSphere, Portal, and Social Networking topics, Bernal is the coauthor of Programming Portlets, Second Edition and the author of Application Architecture for WebSphere. He also hosts a popular blog, Portal in Action, available at www.ibm.com/developerworks/ blogs/page/Joey_Bernal. You can view the author’s website at www.bernal.net.

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