Casino Gaming Technology

SECTION I: INTRODUCTION

1. Evolution of Gaming Technology

2. Casino Information Systems and Interfaces

SECTION II: TABLES

3. Table Games Management

4. Cage Credit Collections

5. Table Player Rating

SECTION III: SLOTS

6. The History of Slot Machines

7. Slot Machine Technology

8. Slot Information Systems

SECTION IV: MARKETING

9. Player Loyalty Programs

10. Database Marketing

SECTION V:

11. Security and Surveillance

12. Race and Simulcast Systems

13. Sports Betting Systems

14. A Look to the Future

For courses in Hospitality Information Systems and Gaming Technology.

The first of its kind, this book explores the systems and technologies crucial to casino operations. Offering broad coverage, it traces the evolution of technology in slots, tables, casino cage, marketing, security, and miscellaneous systems like race/simulcast and sports book. Written from a business perspective, it focuses on how technology and systems are used to make better decisions, improve customer service and streamline operations. Each chapter includes learning activities and in-class discussions that prompt students to understand the past, present, and future impact of technology on the casino business.

Features

Broad coverage–explores in detail the systems and technologies that are crucial to casino operations.

• Includes discussion of slots, tables, casino cage, marketing, security, and miscellaneous systems like race/simulcast and sports book.

A business approach–adds to the book’s appeal.

• Focuses on how technology and systems are used to make better decisions, improve customer service or streamline operations.

Historical perspective–traces the evolution of technology in a particular application (ex. slot machines first accepted coins, then a bill accepter, and then became cashless slot machines.)

• Explains how evolving technology has transformed each operation and improved service over the years.

Technology horizons–provides an overview of technology and its potential to improve casino operations.

• Helps students imagine how future changes can alter traditional business models.

Learning activities–appear in each chapter.

• Helps students synthesize information and apply it to real world business situations.

In-Class discussions–appear in each chapter.

• Provides instructors with a basis for generating class participation and helps readers apply concepts learned.

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