Hospitality Management Case Manual

Table of Contents:

PART ONE: LEARNING FROM CASES

1. An Introduction to the Case Method

2. On Cases and the Case Method

3. Toward Clearer Thinking

4. Learning from Casework

PART TWO: PREPARING CASES FOR DISCUSSION

5. Preparing Cases, Steps 1-3: Initial Work

6. Preparing Cases, Step 4: Analytical Work

7. Preparing Cases, Step 5: Diagnostic Work

8. Preparing Cases, Step 6: Action Planning

9. Preparing Iceberg Cases, Searching for Information

10. Outlines for Case Preparation and Case Reports

PART THREE: CASES FOR DISCUSSION

Listing of Cases

Au Natural Restaurant

Avis Rent-A-Car

Bagel Hockey

Bamboo Garden

Bar Manager

Bellman’s Tale

Beta Beta Fraternity

Big Sky Blues

Bosnian Resettlement A, B, C

Box Tree

Cabinet Team

Casino Grande

Croissant Place

Danbury Hotel

Evergreen Willows

Exclusive Resorts Worldwide

Expatriate Manager’s Notebook

Group Report

Harbor View

Harrison Hotels Inc.

Juan Perez

Julie’s Cal

Kevin Stewart

Mama Linguini’s

Montville Hospital Dietary Department

On the Way to the Pinnacle

Prospector Hotel

Simon Says

Smokestack Village

Stations Casinos Inc.

Two Angel’s Inn

Visit to McDonalds

What to Say?

Whiteriver Golf and Country Club

Woodward Hotel

For courses in Hospitality Management.

Featuring a rich collection of cases, this book looks first-hand at hospitality management and explores where managers work, what they do and the real differences they can make. Organized in three parts, it describes the case method approach, reviews how to prepare cases for class discussion and includes 35 cases for teaching and learning. Enhancing managerial competency is emphasized throughout and readers are encouraged to examine managers behaving both effectively and ineffectively. While revealing much about hospitality businesses and practices, this book also provides a broad spectrum of experience that one would get only after a long and varied career.

Hallmark Features

Part 1 describes the case method approach–including introduction to the case method, processes of clearer thinking and how to learn from case work.

· Sets the stage for the material that follows and provides a common reference point for all readers.

Part 2 shows how to prepare cases for class discussion–using a practice case and step-by-step annotations.

· Offers a class-tested, semi-structured guide for preparing cases for class discussion using Jenna’s Kitchen Case as an example.

Part 3 provides 35 cases for practice–and rich examples of situations that hospitality managers face.

· Helps students apply their knowledge and become more skilled practitioners.

· Provides the spectrum of experience that one would get only after a long and varied career.

Focus on enhancing managerial competency–through development of decision-making skills and competencies.

· Prepares readers more effectively for both their professional and personal lives.

· Includes the opportunity to observe managers behaving both effectively and ineffectively and gives students opportunities improve their own managerial decisions.