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Everything You Need to Know at Work

Everything You Need to Know at Work

A complete manual of workplace skills

Ciara Woods

Dec 2002, Paperback, 224 pages
ISBN13: 9780273661634
ISBN10: 0273661639
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Most of us spend years learning by trial and error how to operate effectively in an office environment. It takes time to master those key communication skills, dealing with office politics, core financial awareness, knowing how to put your case across and effective problem solving - the kind of skills and knowledge acquired gradually and sometimes painfully, through experience, books and the odd training course. Imagine a simply written manual that took all those skills and subjects, and set out the very core essentials that everybody needs to know. The individual suddenly has a huge competitive advantage from an early stage of their working life, while the company has a more productive and effective workforce from day one. Everything You Need To Know At Work gives you the experience and knowledge that would normally take many months to acumulate, and tells you what to do when you don't know what to do. For Human Resources: It will help you make your staff more efficient and effective at little expense. It's the perfect subsitute for early experience and the ideal platform for ongoing development. For the individual: Tells you simply and clearly everything you need to know to make you competent and confident in a business environment.

Contents Section I : The Basics
Office Technology
Communication and Correspondance
Meetings Section II : The Skills Problem Solving
Fact Finding & Constructing a Case
Financial Awareness
Pitching, Presenting and Verbal Communication Section III : The People Working in a Team
Managing your Boss
Managing your Client
Managing Yourself

Ciara Woods joined the Strategic Services section of Accenture’s London office in 1998. She has advised a variety of clients in the consumer goods, media and financial sectors. She also spent several months working for an internet start-up as a marketing manager. Ciara graduated from University College Dublin with a first class honours degree in International Commerce and speaks several languages.

Expert Reviews

"It’s like 50 books that you should read, all rolled into one"

- Sarah, lawyer, 23

"It helps you get the skills that usually take months, if not years to acquire"

- Tom, management consultant, 28

"If you buy one book, it should be this one"

- Rosita, investment banker, 25

"I keep going back to it. It gets straight to the point and tells me what I need to know"

- Patrick, accountant, 27

"It gives you that extra level of confidence in what you do"

- Alex, brand manager, 25

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