HP OpenView System Administration Handbook

Description

This book is designed as a hand-on guide to three OpenView products: Network Node Manager (NNM), Customer Views (CV), and Service Information Portal (SIP). The book begins with a review of network management and Simple Network Management Protocol (SNMP). Simple Network Management Protocol (SNMP) is the protocol governing network management and the monitoring of network devices and their functions. While NNM provides the physical layout of the networked enterprise, Customer Views (CV) provides a logical view of devices based on customer ownership. CV provides the ability to define which customers will be affected by which resources. This book covers CV's additional containers to the NNM root submap, including: Key Resources, Customers, Devices, Internet Links, and Sites. Because CV allows you to configure a restricted view of the network, this aspect of the book will appeal to Managed Service Providers (MSPs). This book also covers Service Information Portal (SIP), which provides a web accessible interface to some of the data available in NNM and CV. SIP also contains gauges to display the overall health of Key Resources, Customer Premises Equipment, Routers, Interfaces and Servers as defined in NNM and CV.

Back Cover

OpenView System Administration Handbook: Network Node Manager, Customer Views, Service Information Portal, OpenView Operations

Tammy Zitello

Deborah Williams

Paul Weber

Use OpenView tools to improve network performance, availability, and value

Planning, installation, customization, security, optimization, scalability, troubleshooting, and more

"I would recommend this book to my students." --Emil Velez, Technical Consultant - Education, HP

This is the first comprehensive, hands-on guide to using OpenView administration tools to maximize network performance, availability, and value. You'll find expert guidance on planning, customization, automation, security, optimization, troubleshooting, and a whole lot more.

After a practical review of network management and SNMP, three HP consultants walk you through using Network Node Manager (NNM) to monitor network connectivity -- and adapting NNM to your unique requirements. Next, you'll discover how to use Customer Views (CV) containers to manage your most important resources, from customers to Internet sites. The authors offer realistic guidance on managing networks across the Web using HP's Service Information Portal, and on monitoring computers and software with OpenView Operations (OVO). Coverage includes:

• Overcoming obstacles to successful network and system management
• Planning for deployment: a best-practices checklist
• Running NNM: discovery, symbols, objects, alarms, and queries
• Customizing NNM: submaps, application integration, custom symbols/fields, and more
• CV: providing a logical view of devices based on customer ownership
• SIP: making management information Web-accessible, step-by-step
• Managing data collection and event configuration
• Scalability and distribution: remote consoles, filters, and Distributed Internet Monitoring
• Roles, service levels, installation, configuration, agents, policies, and day-to-day administration
• Taking full advantage of Smart Plug-Ins (SPI)
• Improving flexibility by adding Multiple Management Servers
• Includes OpenView Command Quick Reference Guide

If you're a network/system administrator running OpenView under HP-UX, Unix, or Windows, OpenView System Administration Handbook will make you more productive, more effective, and more valuable.

Contains scripts and files to simplify and automate OpenView administration

PRENTICE HALL
Upper Saddle River, NJ 07458
http://www.phptr.com

ISBN: 0-13-035209-8

© Copyright Pearson Education. All rights reserved.

Contents

I. NETWORK NODE MANAGER, CUSTOMER VIEWS, AND SERVICE INFORMATION PORTAL.

1. Introduction to Network Node Manager, Customer Views, and Service Information Portal.

2. Why Network and Systems Management Systems Fail.

3. Create a Deployment Plan.

4. Out-of-the-box Network Node Manager.

5. Network Discovery.

6. Customizing NNM from the GUI.

7. Advanced Customization.

8. Data Collection and Event Configuration.

9. Scalability and Distribution.

10. Customer Views.

11. Service Information Portal.

12. Introduction to OpenView Operations (OVO).

II. OPENVIEW OPERATIONS.

13. Out-of-the-box with HP OpenView Operations.

14. Agents, Policies and Distribution.

15. Smart Plug-Ins.

16. Built-in Performance Tools.

17. Server Administration.

18. Oracle for OpenView.

19. Enterprise Management Flexibility with Multiple Management Servers.

III. BEST PRACTICES.

20. Security.

21. Plan, Document, Take Corrective Actions, Administer Changes.

22. Troubleshooting Tools and Techniques.

IV. OPENVIEW OPERATIONS FOR WINDOWS.

23. Introducing OVO for Windows.

24. OVO Windows and OVO UNIX Interoperability.

25. OVOW Implementation Tasks.

Appendix A: OpenView Commands Quick Reference Guide.

Appendix B: Hostname Resolution.

Appendix C: Resources.

Index.

Author

About the Authors

TAMMY ZITELLO is an OpenView consultant for HP based in Atlanta, GA. She holds certifications in NNM, OpenView Performance (OVP), and OVO, and has spent nine years teaching and consulting on OpenView products. DEBORAH WILLIAMS, an OpenView support engineer for HP, holds certifications in OVO, High Availability with MC/Service Guard, and HP-UX System and Network Administration. She has taught UNIX, networking, and OpenView System Administration classes.PAUL WEBER, an HP consultant based in Colorado, authored the paper OpenView and Hostname Resolution.

© Copyright Pearson Education. All rights reserved.