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Appraisals for Process Improvement

Dennis Ahern, Jim Armstrong, Aaron Clouse, Jack Ferguson, Will Hayes, Kenneth Nidiffer

Mar 2005, Paperback, 240 pages
ISBN13: 9780321228765
ISBN10: 0321228766
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Part of The SEI Series in Software Engineering, this book offers a concise andpractical guide to the standard CMMI appraisal method. This method is veryimportant, as it is used to determine an organization's capability and maturitylevels (which are often used as criteria in awarding government and defenseorientedbids). SCAMPI specifically stands for: The Standard CMMI AppraisalMethod for Process Improvement. These authors have considerable experiencein helping their organizations appraise their respective levels of maturity inrelation to the CMMI. In this handy new book, they impart their advice on notonly achieving an accurate assessment, but also what next steps need to betaken for further process improvement.

The Standard CMMI Appraisal Method for Process Improvement (SCAMPI) is an invaluable tool for organizations seeking to drive quantifiable improvements in systems and software engineering. SCAMPI appraisals can help those organizations identify the strengths and weaknesses of their current processes, reveal crucial development and acquisition risks, set priorities for improvement plans, derive capability and maturity level ratings, and even perform realistic benchmarking. These appraisals are rapidly becoming a core criterion in awarding major government and defense contracts. Thousands of professionals in all sectors are being called upon to participate in them for the first time.

CMMI® SCAMPI SM Distilled, leading appraisers and quality experts from the Software Engineering Institute (SEI) and their partners in industry explain the nature and benefits of SCAMPI. Drawing on their direct and extensive experience, they demonstrate how SCAMPI works in the real world—and how to overcome obstacles that often get in the way of a successful appraisal.

The authors outline the role of appraisals as part of a comprehensive, state-of-the-art approach to process improvement, showing how SCAMPI integrates with quality initiatives, international standards, and other CMMI models and methods. They introduce SCAMPI Class A, B, and C, as well as SCAMPI modes for process improvement, supplier selection, and process monitoring. They guide the reader through the entire appraisal process: preparation; on-site activities; preliminary observations, findings, and ratings; final reporting; and follow-on activities. The authors also address crucial management issues faced by organizations involved with appraisals. Coverage includes: leveraging appraisals in organizations with immature processes; conducting cross-discipline appraisals; performing appraisals concurrently with other quality initiatives; and responding to customer-driven needs.

Whether you're a manager, team leader, acquisition specialist, quality specialist, or appraiser, this book will help you use SCAMPI to achieve your real goals: dramatically improved processes and better systems and software with fewer defects.

© Copyright Pearson Education. All rights reserved.

Figure List.



About the Authors.


1. Process Appraisal Strategies.

Process Improvement Models and CMMI

The CMMI Product Suite Today–V1.1


Six Sigma

ISO 9000


Integrating Appraisal Efforts



2. New Aspects of the SCAMPI Method.

From Discovery to Verification

Focused Investigations

For EIA 731 Users


3. SCAMPI Class A Method Definition.


Scampi PIIDs

Preparation–Before Going Off to the Races

Conducting an Appraisal

And in Conclusion


4. SCAMPI Class B and C Appraisal Methods.

Scampi C Method Overview

Scampi B Method Overview

Using the Integrated Suite of SCAMPI Methods

Using SCAMPI Methods as “Stand Alone”

5. SCAMPI for Internal Process Improvement.

Preparation Is Critical

The Appraisal Team

The Appraisal Team’s Timeline

6. SCAMPI for External Audits.

Appraisal Objectives

Requirements for External Appraisals

The Appraisal Team

Issues for External Appraisals


7. SCAMPI Implementation Issues.

Deploying CMMI-Compliant Processes

Objective Evidence

Appraisal Strategies Across Disciplines

Initial Process Improvement Efforts

Overlaps in CMMI

Importance of Documentation

Appraisal Sponsor Considerations

Roles in CMMI

High Maturity Organizations


Appraisal of a Multiorganization Program

The Recipe.

Appendix A. Glossary.

Appendix B. Practice Implementation Descriptions.

SEI Figure Credit List.


A brief and accessible introduction to the intricacies of SCAMPI that allows the reader to undergo a CMMI assessment successfully.

° Part of the acclaimed SEI Series in Software Engineering, sponsored by the Software Engineering Institute

° Helps organizations appraise their current maturity level so they can plot a realistic course for process improvement

° Brief case studies throughout the book show how SCAMPI works in reality

CMMI® SCAMPISM DistilledAbout the Authors

Dennis M. Ahern is an advisory engineer and manager for process improvement and industry initiatives at Northrop Grumman Corporation. Previously he taught at Yale University and the University of Maryland. He was the Deputy Project Manager of the CMMI Product Development Team and a coleader of the CMMI Editor Team. He was also a member of the CMMI Assessment Methodology Team and is an author of CMMI. He is coauthor of CMMI Distilled, Second Edition (Addison-Wesley, 2004). Dr. Ahern received his Ph.D. from the University of California, Irvine.

Jim Armstrong is Chief Technologist for Systems for the Systems and Software Consortium, Inc. (SSCI). He has 37 years of experience in systems development and is an assessor for systems engineering and CMMI appraisals. He was a member of the author teams for IEEE 1220, EIA/IS 731, CMMI, and SCAMPI among other standards. Jim has worked with companies of diverse size and products in implementing process improvement, application of CMMI, and preparation for SCAMPI appraisals.

Aaron Clouse is an Engineering Fellow at Raytheon Company. He has 30 years of experience in electronics systems and software engineering. He is a member of the CMMI Model Team, is an authorized Introduction to CMMI instructor, and has participated in several appraisals. He coauthored both CMMI itself and CMMI Distilled, Second Edition.

Jack R. Ferguson is Manager of the SEI Appraisal Program. He has 39 years of experience in engineering, mainly related to the U.S. space program, and received the U.S. Air Force Research and Development Award for his work on Global Positioning System spacecraft attitude control. Dr. Ferguson also led the teams that developed the Software Acquisition CMM and the initial CMMI Product Suite, and recently spent two years in the Office of the Secretary of Defense as Director of Software Intensive Systems. He has a Ph.D. from the University of Texas at Austin.

Will Hayes is Senior Member of the Technical Staff of the Software Engineering Institute. He has been with the Software Engineering Institute (SEI) for 15 years, where he has held a number of positions focused on measurement, process improvement, and process appraisals. He is currently serving as the Quality Manager for the SEI Appraisal Program, a position he helped define. Will has extensive experience in process improvement consulting, process appraisals, and professional training. He has trained hundreds of lead appraisers and process improvement professionals, supporting the creation and/or delivery of courses focused on maturity models, measurement, statistical process control, and process appraisals. Will was a member of the Appraisal Method Integrated Team, which developed the SCAMPI V1.1 method, where he served as the primary author of the Method Definition Document.

Kenneth E. Nidiffer is Vice President of SSCI, with more than 43 years of experience in the marketing, research, development, maintenance, and acquisition of software-intensive systems. He has held several executive-level positions in the Department of Defense and the industry (e.g. Systems and Software Consortium, Inc., Northrop Grumman Corporation, and Fidelity Investments) where he has sponsored systematic process improvement initiatives. Dr. Nidiffer is currently responsible for program management and customer support activities that are responsive to the Consortium's 95-member company needs.

© Copyright Pearson Education. All rights reserved.