Frequently asked questions/support

Applications needed to work with downloaded files
How to work with WinZip (.zip) files
File size considerations

Applications needed to work with downloaded files

Adobe Acrobat®

You may need to download Adobe® Reader® in order to view .pdf files. This program is available free of charge by clicking on the logo below.

Get Acrobat Reader

Microsoft PowerPoint® Viewer

You may need to download Microsoft PowerPoint Viewer® in order to view .ppt files. This program is available free of charge.

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How to work with WinZip (.zip) files

You will need an unzip utility such as WinZip® (for Windows only) or Stuffit Expander® (for both Windows and Macintosh) to extract the .zip file. Free/demo versions of either of the above programs can be downloaded by clicking on the links shown above.

How to extract files

Using WinZip®:
Save the .zip file to your hard drive, right-click on the file and choose 'Extract to folder'. The files will extract out to a folder with the same name as the .zip file.

Using Stuffit Expander® (Windows):
Save the .zip file to your hard drive and then double-click on the file name. This will automatically extract the files to the same location as your .zip file.

Using Stuffit Expander® (Macintosh):
Click on the .zip file and it will automatically download and extract to your desktop.

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File size considerations

Larger files may take some time to download, especially if you are using a low-speed Internet connection (56K or slower dial-in modem connection). Files larger than 1.0 MB have their size indicated next to the file name.

Can your system accommodate the download(s)?

If your computer is a fairly recent model, the chances are that it can accommodate many instructor resource file downloads. However, if you have have reason to be concerned about the available space on your computer, you can check this.

Windows users:
Double-click on 'My Computer' and then right-click the appropriate disk icon, most likely Local Disk (C:). The amount of free and used space displays on the left side of the window.

Macintosh users:
From the Apple menu, click on 'About This Computer' (Macintosh OS 9.X) or 'About This Mac' (Macintosh OS X).

Compressed download files will expand to a larger size.

If you download a compressed file (such as .zip or .sit), note that the expanded native file will likely be significantly larger. For example, a compressed TestGen testbank that is 3 MB can be 12 MB when unzipped/unstuffed to its native .bok format on your computer.

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