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Effective Human Relations

Effective Human Relations

A Guide to People at Work
4th Edition

Catherine Seta, Paul Paulus, Robert Baron

Aug 1999, Hardback, 492 pages
ISBN13: 9780205293339
ISBN10: 0205293336
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Effective Human Relations draws upon the latest research plus the expertise and experiences of the authors to present a comprehensive and critical treatment of human relations in the workplace.

Students will gain an understanding of what it takes to be successful in the world of work as we enter a new century. The text's prominent focus is on flexibility, quality, teamwork, diversity, ethics, productivity, and the need to balance the demands of family and work.

The authors explain the major issues in human relations and include numerous cases, examples, and exercises so that students can apply these principles to the work environment.

Each chapter includes “Summary” and “Special Sections.”


1.Understanding Human Relations: Its Nature and Scope.
Human Relations: A Working Definition.Human Relations: A Capsule Summary.Human Relations and Multiculturalism: Dealing with Diversity.Human Relations as Producer: Knowledge from Applied Research.2.Coping with the Future: The Challenge of Change.
Peeking into the Future: Changes in the Workplace.Change: Why It's Often Resisted.Overcoming Resistance to Change: Some Useful Tactics.Change and Effectiveness: Techniques of Organizational Development.Opportunities for Development.


3.Perception: Perceiving Other Persons and the World around Us.
Perceiving the Physical World.Social Cognition: Understanding People.When Social Perception Fails: Common Errors in Our Efforts to Understand Others.Social Perception: Its Role in Job Interviews and Performance Appraisals.Impression Management: Managing Perceptions of Ourselves.4.Self and Personality: Understanding How and Why Individuals Differ.
Major Approaches to Personality.Personality: Its Impact in Work Settings.The Self-Concept: The Importance of How We See Ourselves.Personality Testing in the Workplace.


5.Motivation: Moving Yourself and Others.
Motivation and Work.Motivation and Reward: A Double-Edged Sword.Needs and Motivation: The Essentials of Work.Process Views of Motivation: How Does Motivation Work?Goal Setting.Fairness and Motivation.6.Communication: The Art of Getting Your Message Across.
Communication: A Definition.Organizational Influences on Communication: Who Should (or Can) Communicate with Whom?Electronic Communication: The Impact of New Technology.Personal Influences on Communication: Different Styles, Different Channels.Deceiving Others: How Is It Done and Detected?Principles of Effective Communication: Some Useful Techniques.7.Persuasion and Power: Understanding Social Influence.
Persuasion: The Fine Art of Changing Other's Minds.Compliance: To Ask Sometimes Is to Receive.Power: Beyond Influence and Persuasion.Organizational Politics.


8.Group Behavior and Influence: How Do Groups Affect Us?
Motivation in Groups: Loafing and Facilitation.Social Facilitation: Motivation and Interference in Groups.Brainstorming: Creativity in Groups?Group Decision Making: Passing the Buck.9.Teamwork and Conflict in Work Settings.
Prosocial Behavior: Helping Others and the Organization.Teamwork: Working Together for Productivity.Conflict: Its Causes, Management, and Effects.10.Leadership: Getting the Most Out of Groups, Teams, and Organizations.
Who Becomes a Leader? Some Contrasting Answers.Leadership Styles: Contrasting Approaches to the Task of Directing Others.Leader Effectiveness: Who Succeeds and Who Fails?New Directions in Leadership.


11.Work-Related Attitudes: Job Satisfaction and Organizational Commitment.
Attitudes: Components and Definitions.Job Satisfaction: What Makes Us Happy at Work?Job Satisfaction Diversity.Job Satisfaction: What Are Its Effects?Organizational Commitment: Feeling a Part of the Organization.12.Interpersonal Relations: Relationships and Work.
Interpersonal Attraction: Liking and Friendship.Love: What About That Special Thing?Romance in the Workplace: Do Work and Love Mix?Work and Family Relationships: The Balancing Act.Aggression at Work: Destructive Relationships.13.Prejudice and Discrimination: Roadblocks to Traveling in a Multicultural World.
Prejudice and Discrimination: What They Are and How They Differ.Explanations of Prejudice: The Origins of Hate.Prejudice and Discrimination: Its Guise in the Workplace.Reducing Prejudice and Discrimination: Complex Problems Demand Complex Solutions.14.Stress and Burnout: Key Problems at Work.
Stress: Its Basic Nature.Stress: Its Major Causes.Personal Factors and Stress.Stress: Some Important Effects.Managing Stress: Some Useful Techniques.15.Career Choice and Development: Planning for Success.
Getting Started: Choosing the Right Career.Career Development: Staying on Track.Careers: Changes over a Lifetime.Glossary.

  • The fourth edition of this text retains the lively writing style, “human relations in action” assessment exercises, and “experiential exercises” that have made it so popular.
  • The chapter organization has been changed; however, chapters can be presented in any order. The book has five sections:
    • Part I: “Understanding Human Relations: Building a Solid Foundation” describes the basic forces that impact human relations in the workplace, and explores the challenges of coping with change.

    • Part II: “Understanding Yourself and Other Persons” includes new material on basic social cognition and perceptual processes, increased emphasis on self-concept and how it impacts our behavior, and updated coverage of personality traits, and testing in the workplace.

    • Part III: “Keys to Success” concentrates on motivation, effective communication, persuasion, and power.

    • Part IV: “Effective Groups and Organizations” describes the factors that influence productivity and decision making in groups.

    • Part V: “Effective Functioning in the Workplace” includes important information on job satisfaction, stress, burnout, the causes of prejudice, the glass ceiling, and career development.