Five Star Service, One Star Budget
05 Jul 06

If you were to make a list of all the best experiences you have enjoyed as a customer and then wrote next to each one what it actually cost in financial terms, you would find that the very best customer service costs little or nothing at all.

Delivering a five star service is more about the right mindset than a big cheque book. And it will give you a huge head start over the competition.

In his new book Five Star Service, One Star Budget Michael Heppell delivers 100 instant tips, 50 examples of the best practices, over a dozen brand new techniques and multiple strategies to equip business people with the edge that will help them win new customers and keep them coming back for more (and bringing their friends).

	Five Star Service, One Star Budget
	Author	Michael Heppell
	Pub Date	8 Jun 2006
	Price	£9.99
	Publisher	Prentice Hall
	ISBN	0273707922
		Click here for further information or to purchase Five Star Service, One Star Budget.

For further information please contact:
Elie Ball, PR Manager
t: 07803 392 710
e: elie.ball@pearson.com

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